Ola Gunnarsson
years of technical consultant experience — with more than years dedicated to the ServiceNow platform, covering design, development, integrations, and implementation, delivered with care and clear documentation.
A senior developer focused on craft, clarity, and outcomes.
With more than years on the ServiceNow platform, I cover the full delivery cycle — design, development, testing, implementation, and maintenance — along with integrations, application development, and mobile solutions.
I work as a Senior Solution Developer in agile teams, focusing on solution design, technical implementation, testing, and release.
I take pride in documenting my work thoroughly, so the team can quickly grasp delivered solutions and reuse components with confidence.
Within ITIL I hold the Foundation v3 certification. On ServiceNow I maintain the latest Delta in Certified Application Developer (CAD), Certified Implementation Specialist (CIS) – ITSM, and Certified System Administrator (CSA).
Skills
- Requirements
- Design
- Development
- Test
- Release
- Documentation
- Administration
- Troubleshooting
- Release Manager
Personal qualities
- Proactive
- Resultoriented
- Committed
- Responsible
- Driven
- Self-managed
- Open minded
- Positive
- Share my Knowledge
- Appreciated by the team
- Structured way of working
Senior Solution Developer, ServiceNow since 2014.
I'm a Senior Solution Developer with broad experience on ServiceNow, a platform I've specialized in since 2014.
I bring strong hands-on expertise in solution design and development, paired with many years of experience in business process management.
My work spans extensive development in Service Portal and custom widgets, Workspace, Flows and Workflows, system migrations and data imports, as well as building specialized PDF handling functions.
ServiceNow applications
ServiceNow applications and modules I have worked with extensively:
My IT career began in 2000, working with IBM Domino (Lotus Notes).
Before transitioning fully to ServiceNow, I worked as a Solution Architect and Full-Stack Developer, using IBM Domino on the backend and Sencha Ext JS 3 on the frontend. During that time I built a range of web applications for:
"Ola has helped us with many qualified scripting/development tasks and investigations, where we were stuck ourselves.
He is very skilled and works fast, professional and structured and he is always very prepared before meetings and tasks, as well as good in doing documentation.
He also has a lot of good ideas and suggestions, and thinks end to end and on the actual goal to see how we best can reach it, which also means sometimes questioning the actual request from the end user to see how we do it in the best way.
And also, what is very important for us, he is a team player, which means that he listens and asks when needed and we always come to mutual agreements, even though we can have discussions and argumentation's in the way coming there, just as it should be when you have a good working team.
We like the perfect mix of having a professional teamwork, where we are efficient in solving tasks – but at the same time can have fun and be relaxed with each other."
Education
| Year | Institute | Name |
|---|---|---|
| 2000 | Kalmar University | Computer Engineer |
Certifications
Certifications can be verified through the ServiceNow Certification Verification.
| Year | Name |
|---|---|
| Latest Delta | ServiceNow Certified Application Developer |
| Latest Delta | ServiceNow Certified CIS — ITSM |
| Latest Delta | ServiceNow Certified System Administrator |
| 2020 | Micro-Certification — Performance Analytics |
| 2020 | Micro-Certification — Predictive Intelligence |
| 2018 | ServiceNow Certified Application Developer |
| 2018 | ServiceNow CIS — ITSM |
| 2018 | ServiceNow Certified System Administrator |
| 2016 | ServiceNow Certified Implementation Specialist |
| 2015 | ServiceNow Certified System Administrator |
| 2014 | ITIL Foundation v3 |
Courses & Training
| Year | Name |
|---|---|
| 2019 | ServiceNow Performance Analytics Fundamentals |
| 2018 | ServiceNow ITSM Implementation |
| 2018 | ServiceNow Event Management Fundamentals |
| 2018 | ServiceNow Application Development Fundamentals |
| 2016 | ServiceNow Scripting |
| 2015 | ServiceNow System Administration |
| 2014 | ITIL® V3 Foundation |
Accreditations
| Year | Name |
|---|---|
| 2017 | ServiceNow Technical Best Practice |
| 2017 | Platform Core — Helsinki |
| 2017 | SAIF / SIM |
Languages
Let's build something solid together.
Open to senior ServiceNow engagements, solution design, and consulting. LinkedIn is the best way to reach me.
Connect on LinkedIn