24 years of technical consultant experience

I have 10+ years experience of the ServiceNow plattform including designing, developing, testing, implementation and maintaining together with Integrations, Applications and Mobile developing.

I work as a DevOps in an Agile environment that include close contact with customer, Design,  Developing, Test and Release.

I have a passion to Document my work so the team quickly can understand what is done and reuse functions.

Within ITIL, I am Foundation v3 certified and with ServiceNow I have the latest Delta in:

    • Certified Application Developer (CAD)
    • Certified Implementation Specialist (CIS) – ITSM
    • Certified System Administrator (CSA)
    • Requirements
    • Design
    • Development
    • Test
    • Release
    • Documentation
    • Administration
    • Troubleshooting
    • Technical Team Lead
    • Release Manager
Personal qualities
    • Proactive
    • Resultoriented
    • Committed
    • Responsible
    • Driven
    • Self-managed
    • Open minded
    • Positive
    • Share my Knowledge
    • Appreciated by the team
    • Structured way of working

I’m a DevOps, Architect and Developer  and have been working with ServiceNow since 2014.

Have extensive hands-on experience with design and developing together with many years of knowledge in business processes.

I started my IT career 2000 working with IBM Domino Lotus Notes.

The previous years before I left completely to ServiceNow, I was a solution architect and a full-stack developer. Backend IBM Domino and Frontend Sencha Ext JS 3. I was developing web applications for:

  • Project management
  • Resource management
  • Incident management
  • Case management
  • Finance control
  • Document management

Ola has helped us with many qualified scripting/development tasks and investigations, where we were stuck ourselves.  

He is very skilled and works fast, professional and structured and he is always very prepared before meetings and tasks, as well as good in doing documentation.

He also has a lot of good ideas and suggestions – and thinks end to end and on the actual goal to see how we best can reach it, which also means sometimes questioning the actual request from the end user to see how we do it in the best way.

And also – what is very important for us – he is a team player, which means that he listens and asks when needed – and we always come to mutual agreements – even though we can have discussions and argumentations in the way coming there – just as it should be when you have a good working team.

We like the perfect mix of having a professional teamwork, where we are efficient in solving tasks – but at the same time can have fun and be relaxed with each other.

Eva Thorsson, Teamleader at Fujitsu ITSM tools 2017


I have had the opportunity to work with the following customers.

2010 – 2007
Freelancer located in Berlin in Germany, Stockholm and Malmö in Sweden

I did Consulting as an Architect and Developer for Lotus Notes/Domino applications. Specialist in Content Management, including IBM Domino Document Manager (Domino.Doc) and IBM Lotus Workflow. + WordPress and web developing.

2006 – 2003
Employeed by Ementor and ATEA in Sweden

I did Consulting as a Developer for Lotus Notes/Domino applications. Specialist in Content Management, including IBM Domino Document Manager (Domino.Doc) and IBM Lotus Workflow.

2003 – 2000
Employeed by IQ Solutions

Consulting and development for Lotus Notes/Domino applications.


2000Kalmar UniversityComputer engineer
2019ServiceNow Performence Analytics Fundamentals
2018ServiceNow ITSM Implementation
2018ServiceNow Event Management Fundamentals
2018ServiceNow Application Development Fundamentals
2016ServiceNow Scripting
2015ServiceNow System Administration
2014ITIL® V3 Foundation

To verify my Certifications, go to Certification Verification

2017ServiceNow Technical Best Practice
2017Platform Core - Helsinki
2017SAIF / SIM



My native language is Swedish but I speak and write fluent English.


I’m located in Höör, middle of Skåne in Sweden.


I’m happy to travel by train or electric car to your location.


+46 709-98 88 60



All photos by Pedram Yousefi at frozenviews.com